Terms & Conditions

Please read the following Terms and Conditions, if there is anything you don’t understand please feel free to contact us.

Cakes by Ann bespoke wedding cakes are subject to the following Terms and Conditions.

Ingredients:

All our ingredients are of the highest quality.
Our cakes may contain nuts or nut traces.

Orders:

We prefer three months notice on wedding cakes but will accept short notice wedding cakes subject to the availability of the date required.

Deposits:

We require a £50 deposit on placement of each wedding cake order.
Please note that all deposits are non refundable.

Viewing:

You can be informed if required when your wedding cake is ready for viewing. This is usually in the week prior to your big day.
Please note that where a wedding cake has both fruit and sponge tiers completion will not take place until 1-2 days before the occasion, to keep the sponge cake fresh.

Final Payment:

For wedding cakes the final payment is due at least four weeks before delivery date, either by cheque, credit card or cash.

Wedding Cake Sponge Tiers:

If you require your wedding cake to be created with any sponge tiers, we recommend that the sponge tiers be consumed on the day to ensure they are as fresh as possible, we do not add any preservatives or additives to our wedding cakes to prolong shelf life.

Delivery:

Cakes are to be collected from our premises on the day before the occasion unless delivery is arranged.
Local delivery within a radius of our premises will be free.
If delivery is required outside this radius, we will provide a quotation.

If you order any of our wedding cakes and have them delivered by courier, please check your cakes before signing for them, once signed for any compensation for any damages will have to be claimed from the carrier by yourself.

Wedding Cake Cancellations:

Due to having to acquire certain components for our wedding cakes and order these months in advance it is necessary to implement the following conditions when a wedding cake order is cancelled.

90 days from your wedding date - 100 % of the total cost will be payable unless we can fill the date.

Wedding Cake cancellations must be made in writing.

Wedding Cake Stands or Bases:

We supply our wedding cake stands and bases Free of charge, subject to a refundable deposit, our stands and bases are used by many couples and should be returned to us within seven days of your wedding date, stands or bases returned after seven days will result in the loss of your deposit and be charged at £25 per week, unless agreed by us. Please have some consideration for other couples and return them promptly.

We reserve the right to seek compensation for stands and bases not returned or damaged when returned and to recover cost for replacements.

We will try our very best to supply the wedding cake base in the colour you require but on occasion this may not be possible due to clients not returning bases on time, we will however supply an adequate replacement.

Cake Components:

From time to time certain components for our wedding cakes will become unavailable or obsolete and may have to be replaced, this is totally out of our control, however we will replace these with components of equal or better quality and we reserve the right to do this without consultation.

Special Offers:

Cakes by Ann reserve the right to halt any special offers or promotions at any time.

Damages:

All of our cakes are sent in perfect condition, we don't send our wedding cakes by courier.

Individual wedding cakes can be sent by courier and are packed accordingly for transportation.

Our Terms & Conditions

When paying your deposit for your wedding cake it is believed that you have read, understood and accept our terms and conditions.

Cakes by Ann

 

Call us today on 01698 336 448 for a no obligation quote or just to discuss ideas for your dream wedding cake.